Refund policy

Returns & Refunds

We want you to be happy with your SmoothPaw. If something isn’t right, you can request a return within 30 days of delivery.

How to start a return: Email us at [your support email] with your order number. We’ll reply with next steps. Please don’t send items back without contacting us first.

Eligible returns: Items must be unused and in their original packaging. Because this is a grooming tool, used items can’t be returned unless they’re defective.

Damaged or defective items: If your order arrives damaged or stops working within 30 days, email us a photo or short video of the issue. We’ll send a replacement or a full refund, no return needed.

Refunds: Approved refunds go back to your original payment method within 5–10 business days.